This Privacy Policy explains how Voiceblox("Voiceblox", "we", "us") collects, uses, and protects information when you use our website at voiceblox.ai, our voice agent platform, and the Voiceblox Chrome extension (together, the "Services").
Information we collect
We collect the following categories of information:
- Account information. When you create an account we collect your email address and any profile details you provide. Authentication is handled by our identity provider.
- Voice agent content. The agents you build, their configuration, and the conversations they run (transcripts, audio sessions, and related metadata) so we can operate, test, and improve your agents.
- Provider API keys. Keys you add for third-party providers (such as speech, language model, and telephony providers) are stored encrypted and used only to run your agents.
- Chrome extension data.The extension stores a Voiceblox access token in your browser's local storage to authenticate your account. On supported CRM pages it reads contact names and phone numbers from the page in order to show a call button next to each contact; that contact data is sent to Voiceblox only when you click to place a call. If you enable the optional demo widget on a specific site, the extension also reads that site's page content to render the widget. The extension does not track your general browsing history.
- Usage and device data. We may collect basic technical information (such as log data and error reports) to keep the Services reliable and secure.
How we use information
- To provide, operate, and maintain the Services.
- To build, run, test, and deploy your voice agents and place calls you initiate.
- To authenticate you and secure your account.
- To respond to your requests and provide support.
- To monitor, debug, and improve the Services.
- To comply with legal obligations.
How we share information
We do not sell your personal information. We share information only with service providers that help us run the Services, and only as needed to provide them. These may include hosting and database providers, our authentication provider, real-time audio infrastructure, and the speech, language model, and telephony providers required to run your agents. When you place a call through the extension, the contact details you act on are processed to connect that call. We may also disclose information when required by law or to protect our rights and users.
Chrome extension: limited use
Our use of information received from the Chrome extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. Specifically, data accessed through the extension is used solely to provide and improve the extension's single purpose, which is placing outbound calls with your Voiceblox voice agent from supported CRM pages, along with an optional demo widget on sites you explicitly enable. We do not sell this data, do not use it for advertising, and do not transfer it to others except as needed to provide that functionality, to comply with applicable law, or as part of a merger or acquisition.
Data retention
We retain information for as long as your account is active or as needed to provide the Services, and thereafter only as required to meet legal, security, or operational needs. You can delete agents and account data from your account settings.
Security
We use industry-standard measures to protect your information, including encryption of stored provider credentials. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.
Your choices and rights
- You can access, update, or delete your account data from your account settings.
- You can revoke the extension's access at any time from your API keys settings; tokens issued to the extension are labeled "Chrome Extension".
- Depending on your location, you may have additional rights over your personal data. Contact us to exercise them.
International transfers
We may process and store information in countries other than your own. Where we do, we take steps to ensure your information receives an adequate level of protection.
Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Services.
Contact us
If you have questions about this Privacy Policy or your data, contact us at ibis@voiceblox.ai.