The Lovable of Voice AgentsE-Commerce Returns Voice Agent
Turn returns from a cost centre into a great customer experience. An AI agent handles the full returns and refunds flow automatically.
Built for this workflow
Everything you need to design, test, and deploy your voice agent, visually.
Returns intake flow
Collect order number, item, and reason for return with a structured conversation flow.
Order lookup via webhook
Verify order details and return eligibility in real time via webhook integration.
Return/exchange/refund routing
Branch the flow based on customer preference, return, exchange, or store credit, with IfElse nodes.
Label generation trigger
Trigger return label generation and email dispatch via webhook during the call.
Agent escalation
Transfer complex disputes or high-value returns to a human agent via SIP Transfer.
AI-built returns flow
Describe your returns policy and the AI generates the full handling conversation.
The tightest feedback loop
Spin it up. Call it. Refine until it's right.
Generate from a prompt
Describe the voice agent you want, like 'Build a pitch practice bot', and the AI creates the full conversation flow instantly.
Edit visually on the canvas
Drag, drop, and connect nodes to reshape the conversation flow exactly how you want it.
Edit it by prompting
Describe what you want to change in plain language and watch the agent update in real time.
Test it immediately
Talk to your agent right inside the builder - no deployment needed.
Improve a response you didn't like
When the agent says something off, click on that message in the conversation panel to correct it.
Deploy directly from the app
When your agent is ready, deploy it with a single click. No extra tools or setup required.
Share it with anyone
Generate a share link and send it to anyone. They can test your agent directly on voiceblox.ai, no app install needed.
Common use cases
Fashion and apparel return processing
Electronics returns and warranty claims
Marketplace seller return management
Subscription box cancellation and return
Furniture and large item return scheduling