VoicebloxThe Lovable of Voice Agents

E-Commerce Returns Voice Agent

Turn returns from a cost centre into a great customer experience. An AI agent handles the full returns and refunds flow automatically.

Get notified when voiceblox.ai launches in the browser

Voiceblox builder - E-Commerce Returns Voice Agent

Built for this workflow

Everything you need to design, test, and deploy your voice agent, visually.

Returns intake flow

Collect order number, item, and reason for return with a structured conversation flow.

Order lookup via webhook

Verify order details and return eligibility in real time via webhook integration.

Return/exchange/refund routing

Branch the flow based on customer preference, return, exchange, or store credit, with IfElse nodes.

Label generation trigger

Trigger return label generation and email dispatch via webhook during the call.

Agent escalation

Transfer complex disputes or high-value returns to a human agent via SIP Transfer.

AI-built returns flow

Describe your returns policy and the AI generates the full handling conversation.

The tightest feedback loop

Spin it up. Call it. Refine until it’s right.

01

Generate from a prompt

Describe the voice agent you want, like 'Build a pitch practice bot', and the AI creates the full conversation flow instantly.

Generate from a prompt
02

Edit visually on the canvas

Drag, drop, and connect nodes to reshape the conversation flow exactly how you want it.

Edit visually on the canvas
03

Edit it by prompting

Describe what you want to change in plain language and watch the agent update in real time.

Edit it by prompting
04

Test it immediately

Talk to your agent right inside the builder - no deployment needed.

Test it immediately
05

Improve a response you didn't like

When the agent says something off, click on that message in the conversation panel to correct it.

Improve a response you didn't like
06

Deploy directly from the app

When your agent is ready, deploy it with a single click. No extra tools or setup required.

Deploy directly from the app
07

Share it with anyone

Generate a share link and send it to anyone. They can test your agent directly on voiceblox.ai, no app install needed.

Share it with anyone

Common use cases

Fashion and apparel return processing

Electronics returns and warranty claims

Marketplace seller return management

Subscription box cancellation and return

Furniture and large item return scheduling

Start building for free

Open source and self-hostable. Read the documentation to get started in minutes.

or join the waitlist for the browser version